Shipping Information

Shipping Information

Our shipping rates are as follows: ENTER RATES

All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: nerdsparadiseadelaide@yahoo.com.au

Refund and Returns

Your satisfaction is our first priority at Nerds Paradise. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

nerdsparadiseadelaide@yahoo.com.au

And also include the following information:

  • Your Order number if known (appears on the top of the confirmation email)
  • Your name and address
  • A description of the item you are returning
  • Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.

We take the greatest of care when packaging goods, should anything in your package be damaged during transit please advise us by emailing nerdsparadise@yahoo.com.au within two working days of receipt of goods to discuss your situation.  Any damaged products that are the fault of Australia Post need to be left as they were delivered to you and taken to your local Australia Post branch for a claim to be filed.